Certified Guest Service Professional (CGSP)

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Guest service is the foundation and heart of every hospitality career. That’s why AHLEI recommends Guest Service training that leads to the Certified Guest Service Professional (CGSP) designation for every workforce program that prepares clients for the hospitality industry. With solid guest service skills, your clients will be a valuable addition to any hospitality operation.​

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Through Guest Service Gold, trainees learn how to anticipate guest needs, deliver memorable experiences, and turn around difficult situations. No time in position is required to earn the certification, giving your clients a marketable edge when applying for their first hospitality job.